“Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It's not about money. It's about the people you have, how you're led, and how much you get it.” - Steve Jobs

What is the posible positive effect of Web 2.0 on the Enterprise?

Someone asked this question on Oyogi (check it out). I wrote an answer for them that was interesting and thought it was appropriate for my blog.

The short answer to the short question is definitely.
Let’s break out the components of Web 2.0 (as best as possible).

Web 2.0 is web-based (for the most part) using rich(er) technologies ala AJAX
These can be used to improve existing tools that were previously desktop clients. Speeding deployments.
These can improve user experience and usability concerns both more quickly and more directly reducing help desk costs and improving overall corporate morale

Web 2.0 is about open and fluid and un-incumbered collaboration and participation
By encouraging open communication, this will increase innovation through non-linear thought, decrease help desk support through “self” or “group” help instead of institutional help. Increase corporate knowledge being captured in digital sources that can be accummulated, analyzed and acted upon

Web 2.0 is about mashing up open but still distinct information and process systems.
Connecting information systems and process systems so that there is greater built contexts withing a continuity that makes sense to real-life workflow problems is a huge usability stride, as well as an increase in efficiency.

Those are the big 3 components that I see in Web 2.0 and how they can greatly impact the Enterprise in a positive way. I’m sure there are some negatives as well, but who wants to whine?

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